MANAGEMENT AND SERVICES

Service is what drives us in helping our customers with the best personal support possible. Our customers can expect to be put in touch with an engineer they know or with our support team that has all the information regarding this particular customer and which is in direct contact with the engineers that made the installation since they know the configuration by heart which allows us to provide a swift solution.

The Polymedia Tech Support Team

Has built a solid technical background through years due to technical trainings and moreover field experience, which enables them to help the customers solving technical issues within and beyond the boundaries of the customer’s working process.

In order to offer the highest level of support we operate according to a structured Service Level Agreement method which enables:

Personal telephone support.
Monitored E-mail support ticketing.
Remote assistance using a Remote Desktop and or Virtual Private Network when available.
Planned Onsite support.
Quarterly, half year or yearly maintenance.

The Service Level Agreement can be customized to meet the requirements of our customers.

Keeping in touch with our customers and frequently visiting them on-site, keeps us involved and aware if/or any important changes have been made that would impact support issues on the delivered configuration. We can also advise on possible upgrades based on the actual business process.

Being informed enables our team to safeguard customer information while executing support and installation activities.